Privacy policy
Last updated: May 20, 2026
At Mamaraya Limited, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit www.mamaraya.com, place an order, contact us, or interact with our services.
This policy is intended to explain our privacy practices clearly for customers in the United States, Canada, the United Kingdom, the European Union, and other regions where our products may be available.
By using our website, placing an order, or contacting us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information when you use our website, place an order, create an account, subscribe to marketing, or contact customer support:
- Full name
- Email address
- Phone number, where provided
- Shipping and billing address
- Order details and purchase history
- Personalization details submitted by you, such as names, colors, sizes, letters, icons, or other custom options
- Customer support messages, including photos or order information you choose to send us
- Payment information processed securely by third-party payment providers. We do not store full credit card details.
- Device and browsing information, including IP address, browser type, device type, pages visited, and website usage data
- Cookie, analytics, and advertising data, where permitted by law and your consent settings
2. How We Use Your Information
We use your information for legitimate business purposes, including:
- Processing and fulfilling your orders
- Creating and personalizing handmade products based on the details you submit
- Providing order confirmations, shipping updates, and tracking information
- Responding to customer service inquiries
- Reviewing damaged, defective, incorrect, or missing item claims
- Improving our website, products, services, and customer experience
- Preventing fraud, abuse, and unauthorized transactions
- Complying with legal, tax, accounting, and regulatory obligations
- Sending marketing emails or messages only where permitted and with your consent where required
We do not use your personal information for unrelated purposes.
3. Payment Security
Payments are processed through secure third-party payment providers. We do not store or have direct access to full credit card numbers or complete payment credentials.
- Our website uses SSL encryption to help protect information submitted through checkout and account pages.
- Payment details are handled by trusted payment providers according to their own security standards.
- We may receive limited payment confirmation information, such as payment status and transaction reference details.
4. Information Sharing
We do not sell, rent, or trade your personal information.
We only share information where necessary to operate our business, fulfill your order, provide customer support, or comply with legal requirements. This may include sharing necessary information with:
- Payment processing providers
- Shipping, fulfillment, and logistics partners
- Production partners involved in making or personalizing your order
- Website hosting, security, analytics, and technical service providers
- Email, SMS, customer support, and communication service providers
- Legal, tax, accounting, or compliance advisors where necessary
We require service providers to handle personal information securely and only for the purposes needed to provide their services. We may also disclose information if required by law, regulation, legal process, or to protect our rights and customers.
5. Customer Photos and User Content
If you send us photos, reviews, messages, or other content, we may use them only for customer support, quality review, or order-related purposes unless you give us permission to use them for marketing.
We do not use customer photos or personal content for advertising or promotional purposes without prior permission.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to help our website function properly and improve your shopping experience. Cookies may be used to:
- Keep items in your shopping cart
- Remember website preferences
- Analyze website traffic and performance
- Improve website functionality and user experience
- Measure marketing and advertising performance where permitted
- Send cart reminder messages where permitted and where you have provided the required consent
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website functions, including checkout or cart features.
7. Marketing Communications
If you subscribe to our email or SMS marketing, we may send you updates about products, offers, abandoned cart reminders, order-related messages, or review requests where permitted by law.
You can unsubscribe from marketing emails by using the unsubscribe link in our emails. You may opt out of SMS marketing by following the instructions provided in the text message, such as replying STOP where supported.
Consent to marketing is not required to make a purchase.
8. Data Security
We use reasonable technical and organizational measures to protect your personal information.
- SSL encryption is used across secure areas of our website.
- Secure payment gateways are used for transactions.
- Access to customer information is limited to authorized personnel and trusted service providers.
- We review our practices to help protect against unauthorized access, loss, misuse, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, legal compliance, fraud prevention, tax, accounting, and recordkeeping requirements.
When information is no longer needed, we will delete, anonymize, or securely store it according to applicable requirements.
10. Your Privacy Rights
Depending on your location, including the European Union, United Kingdom, California, and other applicable regions, you may have rights regarding your personal information, such as the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent for marketing communications
- Request restriction or limitation of certain processing activities
- Object to certain uses of your information where applicable
To exercise your rights, please contact us at support@mamaraya.com. We may need to verify your identity before processing certain requests.
11. International Customers
Because we serve customers in different regions, your information may be processed or stored in countries other than your country of residence. When this occurs, we take reasonable steps to protect your information in accordance with applicable privacy laws.
12. Age Restriction
Our website is intended for individuals aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
13. Third-Party Links
Our website may include links to third-party websites, apps, payment providers, or services. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing information.
14. Policy Updates
We may update this Privacy Policy from time to time. Changes will take effect when posted on this page with the updated date.
15. Contact Information
If you have any questions about this Privacy Policy or your personal information, please contact us:
Mamaraya Limited
Unit 1508, 15/F
158 Nathan Road
Tsim Sha Tsui, Kowloon
Hong Kong
Email: support@mamaraya.com
We aim to respond within 1–2 business days, Monday through Friday, excluding public holidays.