Our Story

MamaRaya was created for families who want gifts that feel more personal than ordinary store-bought items. We believe a baby shower gift, nursery basket, school bag, or keepsake accessory should be more than beautiful in a photo. It should also be practical, meaningful, and made with care.

Many of our products can be personalized with a child's name, initials, or custom details. Each personalized item is prepared carefully according to the details submitted at checkout, so customers should review spelling, colors, sizes, and personalization choices before placing an order.

What We Make

Our collection focuses on personalized gifts for different family moments, from newborn arrivals and nursery organization to school days, birthdays, holidays, and everyday keepsakes.

Personalized Baby Gifts

Custom Storage Baskets

Kids Bags and School Gifts

Our Promise

We care about clear product information, honest policies, and a smooth shopping experience. Before checkout, customers can review product details, personalization options, shipping information, available payment methods, and the final order total.

Personalized products made according to the details provided by the customer.

Clear product pages with size, color, material, and care information where applicable.

Free standard shipping on eligible U.S. orders with a merchandise subtotal of $50 USD or more.

Secure checkout through trusted payment providers.

Support for damaged, defective, incorrect, or quality issue items when reported within 48 hours of delivery.

Because personalized items are made specifically for each customer, we do not accept returns or exchanges for change of mind, incorrect size selection, customer-submitted spelling mistakes, or personalization errors submitted by the customer. Please review your order details carefully before checkout.

Clear Policies for Every Order

We want customers to understand our policies before placing an order. Please review the pages below for the most accurate and up-to-date information about shipping, returns, payments, privacy, and customer support.

Shipping

Most personalized items require processing time before shipment. Delivery estimates depend on your destination and selected shipping method.

View Shipping Policy

Returns and Refunds

Personalized products are not eligible for change-of-mind returns. If an item arrives damaged, defective, incorrect, or with a quality issue, please contact us within 48 hours of delivery.

View Return and Refund Policy

Payments

Available payment methods may include major credit and debit cards through Airwallex, PayPal, Klarna, Afterpay, Apple Pay, and Google Pay where available.

View Payment Methods

Questions

For common questions about personalization, production time, shipping, returns, care, and checkout, please visit our FAQ page.

View FAQ

Business Information

This website is operated by Mamaraya Limited.

Mamaraya Limited
Unit 1508, 15/F
158 Nathan Road
Tsim Sha Tsui, Kowloon
Hong Kong

For full business, contact, and customer support details, please visit our Contact Information page.

Need Help?

If you have questions about an order, personalization details, shipping, returns, refunds, product care, or our policies, please contact us before placing an order or as soon as possible after ordering.

Email: support@mamaraya.com

We aim to respond during business days. For faster support, please include your order number and the email address used at checkout when contacting us about an order.