MamaRaya creates personalized gifts for babies, kids, families, and pets, including custom name baskets, nursery storage baskets, kids backpacks, lunch bags, pencil cases, baby accessories, and other personalized keepsakes.

Yes. Many of our products are personalized with your child's name, initials, or custom details. Please carefully check the spelling, color, size, and personalization details before placing your order.

Most personalized items require 2–5 business days for processing and production before shipment. Business days do not include weekends or public holidays.

Estimated delivery time depends on your destination and selected shipping method. Standard shipping usually takes 7–12 business days after processing for the United States, and 8–16 business days after processing for Australia and Europe.

Express shipping may be available at checkout. Express shipping usually takes 3–5 business days after processing for the United States, and 4–7 business days after processing for Australia and Europe.

Yes. We currently offer free standard shipping with no minimum order required to the United States, Australia, and selected European countries shown in our Shipping Policy and at checkout.

Express shipping, if available, requires an additional fee shown at checkout before payment.

We currently ship to the United States, Australia, Austria, Belgium, France, Germany, Italy, the Netherlands, Spain, the United Kingdom, Denmark, Finland, Ireland, Poland, Portugal, and Sweden.

If your country, region, or address is not available at checkout, we are currently unable to ship there.

Customers are responsible for any applicable customs duties, import taxes, or local fees charged by their country or region. These charges are not included in our product prices unless clearly stated otherwise.

Because personalized items are made specifically for each customer, we do not accept returns or exchanges for change of mind, incorrect size selection, customer-submitted spelling mistakes, or personalization details submitted incorrectly by the customer.

If an item arrives damaged, defective, incorrect, missing, or with a confirmed quality issue caused by us, please contact us within 48 hours of delivery so we can review the issue.

Please email us within 48 hours of delivery at support@mamaraya.com. Include your order number, clear photos of the issue, and a photo of the shipping label or package if relevant.

After reviewing your request, we may offer a remake, replacement, partial refund, or full refund depending on the situation.

Please do not send any item back to the original shipping address or the address shown on the package. The original shipping address may belong to a carrier, fulfillment partner, or transit location and may not be able to process returns.

For approved returns only, our return receiving address is:

Mamaraya Limited Returns
Unit 1508, 15/F
158 Nathan Road
Tsim Sha Tsui, Kowloon
Hong Kong

Please contact us first before sending any return. Unauthorized returns, returns without an order number, or returns sent without approval may not be accepted or processed.

We recommend spot cleaning with a damp cloth and mild soap. Do not tumble dry. For personalized baskets with yarn letters, avoid harsh rubbing, high heat, or machine drying to help protect the handmade details.

We currently accept major credit and debit cards through Airwallex, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club.

We also accept PayPal where available. Klarna and Afterpay may be available at checkout depending on your location, order value, eligibility, and the payment provider's approval.

Apple Pay and Google Pay may also be available when supported by your device, browser, location, and selected payment method. The final available payment options will be shown at checkout before payment.

You can contact us by email at support@mamaraya.com

For company and business contact information, including our mailing address and business hours, please visit our Contact Information page.

If you need to change or cancel your order, please contact us as soon as possible at support@mamaraya.com.

If your order has not yet entered handmade production or shipment preparation, we will do our best to help. Once production has started or the order has been shipped, changes or cancellations may no longer be possible.

Please review all personalization details carefully before placing your order.

If you notice a mistake in the name, spelling, color, size, font, icon, or other custom details, please contact us as soon as possible. If your order has not yet entered production, we will do our best to update it.

Once production has started, changes may no longer be possible. We are not responsible for personalization errors submitted by the customer.

If your order is marked as delivered but has not been received, please contact us within 3 business days.

Before contacting us, we recommend checking with household members, neighbors, building staff, your mailbox, porch, front desk, parcel locker, and your local courier.

Once a package is marked as delivered by the carrier, we may have limited ability to assist with lost or stolen package claims, but we will do our best to help you review the situation.