MamaRaya creates personalized gifts for babies, kids, families, and pets, including custom name baskets, nurserystorage baskets, kids backpacks, lunch bags, pencil cases, baby accessories, and other personalized keepsakes.

We recommend spot cleaning with a damp cloth and mild soap. Do not tumble dry. For personalized baskets with yarn letters, avoid harsh rubbing, high heat, or machine drying to help protect the handmade details.

Yes. Many of our products are personalized with your child's name, initials, or custom details. Please carefullycheck the spelling, color, size, and personalization details before placing your order.

Most personalized items require approximately 2–5 business days for standard processing and production before shipment. Business days do not include weekends or public holidays.

Orders placed with Rush My Order receive priority production and priority customer support. Because each item is handmade or personalized, priority production does not guarantee same-day completion or same-day dispatch.

If you need to change or cancel your order, please contact us as soon as possible at support@mamaraya.com.

If your order has not yet entered handmade production or shipment preparation, we will do our best to help. Once production has started or the order has been shipped, changes or cancellations may no longer be possible.

Please review all personalization details carefully before placing your order.

If you notice a mistake in the name, spelling, color, size, font, icon, or other custom details, please contact us as soon as possible. If your order has not yet entered production, we will do our best to update it.

Once production has started, changes may no longer be possible. We are not responsible for personalization errors submitted by the customer.

Estimated delivery time depends on your destination and the shipping method selected at checkout. Shipping transit times begin after production is completed and the order has been dispatched.

For eligible orders shipped to the United States:

• Rush My Order: Includes priority production, priority customer support, and DHL Express delivery. Estimated shipping transit time is 1–2 business days after dispatch.
• Priority Tracked Shipping: Estimated shipping transit time is 4–7 business days after dispatch. Standard production time applies.
• Standard Shipping: Estimated shipping transit time is 7–12 business days after dispatch. Standard production time applies.

For Australia and selected European countries, Standard Shipping usually takes 8–16 business days after dispatch, while Express Shipping usually takes 4–7 business days after dispatch when available.

All production and delivery timeframes are estimates and are not guaranteed delivery dates.

Yes. For eligible orders shipped to the United States, Standard Shipping is free when the eligible merchandise subtotal is $50 USD or more. A flat $5.99 USD Standard Shipping fee applies when the eligible merchandise subtotal is below $50 USD.

Priority Tracked Shipping and Rush My Order are paid shipping options and remain subject to their applicable fees regardless of the order subtotal.

We currently offer free Standard Shipping with no minimum order required to Australia and selected European countries listed in our Shipping Policy, unless otherwise stated at checkout.

Final shipping options, charges, estimated delivery times, and free-shipping eligibility will be displayed at checkout before payment.

We currently ship to the United States, Australia, Austria, Belgium, France, Germany, Italy, the Netherlands, Spain, the United Kingdom, Denmark, Finland, Ireland, Poland, Portugal, and Sweden.

If your country, region, or address is not available at checkout, we are currently unable to ship there.

If your order is marked as delivered but has not been received, please contact us within 3 business days.

Before contacting us, we recommend checking with household members, neighbors, building staff, your mailbox, porch, front desk, parcel locker, and your local courier.

Once a package is marked as delivered by the carrier, we may have limited ability to assist with lost or stolen package claims, but we will do our best to help you review the situation.

Customers are responsible for any applicable customs duties, import taxes, or local fees charged by their country or region. These charges are not included in our product prices unless clearly stated otherwise.

We currently accept major credit and debit cards through Airwallex, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club.

We also accept PayPal where available. Klarna and Afterpay may be available at checkout depending on your location, order value, eligibility, and the payment provider's approval.

Apple Pay and Google Pay may also be available when supported by your device, browser, location, and selected payment method. The final available payment options will be shown at checkout before payment.

Because personalized items are made specifically for each customer, we do not accept returns or exchanges for change of mind, incorrect size selection, customer-submitted spelling mistakes, or personalization details submitted incorrectly by the customer.

If an item arrives damaged, defective, incorrect, missing, or with a confirmed quality issue caused by us, please contact us within 48 hours of delivery so we can review the issue.

Please email us within 48 hours of delivery at support@mamaraya.com. Include your order number, clear photos of the issue, and a photo of the shipping label or package if relevant.

After reviewing your request, we may offer a remake, replacement, partial refund, or full refund depending on the situation.

Please do not send any item back to the original shipping address or the address shown on the package. The original shipping address may belong to a carrier, fulfillment partner, or transit location and may not be able to process returns.

For approved returns only, our return receiving address is:

Mamaraya Limited Returns
Unit 1508, 15/F
158 Nathan Road
Tsim Sha Tsui, Kowloon
Hong Kong

Please contact us first before sending any return. Unauthorized returns, returns without an order number, or returns sent without approval may not be accepted or processed.

You can contact us by email at support@mamaraya.com

For company and business contact information, including our mailing address and business hours, please visit our Contact Information page.